Contact CHIDO

Have a question about a CHIDO product, an existing order, shipping, returns, or leather care? Our team is here to help.

We assist with product recommendations, messenger bag and duffle bag questions, order support, delivery concerns, return requests, and general inquiries about our premium leather goods. If you need help choosing the right bag for work, travel, or everyday carry, reach out and we will point you in the right direction.

To help us respond faster, please include your order number when contacting us about an existing purchase. For product questions, sharing the bag name or link is always helpful.

We aim to respond within 1 to 2 business days. During busy periods, response times may be slightly longer, but every message is reviewed by our team.

Contact CHIDO and we will do our best to make your experience clear, efficient, and dependable - just like the bags we build.